Privacy Policy

Effective Date:

Introduction

As a company operating under the laws of the Commonwealth of Virginia, we are dedicated to complying with applicable privacy laws and regulations. Your privacy is of utmost importance to us, and we strive to be transparent about the information we collect and how we use it to enhance your overall experience with our company.

Please take a moment to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using campbellhomeimprovement.com (the "Website"), you acknowledge that you have reviewed and consented to the terms outlined in this Privacy Policy.

If you have any questions or concerns about our privacy practices, please don't hesitate to contact us at the end of this policy. Your feedback is valuable to us as we continuously work to improve and uphold your privacy rights.

By using the Website, you agree to the terms and conditions outlined in the Privacy Policy and Terms of Use. If you do not agree with our practices, please refrain from using the Website. If you would still like to work with us, without using the Website, please contact us at campbellhomeimprovement@gmail.com.

Information Collection

Collection of Personal Information

When users browse our website without submitting any personal information via a web form, we do not collect any personally identifiable information. You can use the Website anonymously, and no personal data is obtained during your visit.

Web Forms

For users who choose to contact us via a web form to request a quote or send a message, required personal information we may collect is your first name, last name, email address, phone number, and ZIP code (collectively "Personally Identifiable Information"). We do not request or store any other personally identifiable information from our users.

Non-Personal Information

We do not collect any non-personal information or usage data to track or profile any of our visitors. We do not engage in any form of data tracking or profiling.

Information Collected by Third-Party Services

To ensure the seamless functioning of our website and improve user experience, we may utilize Google Analytics, a third-party service. Google Analytics helps us gather anonymous, aggregated data about website traffic, general usage patterns, and performance metrics. However, it is essential to note that all the data collected through Google Analytics is completely anonymous and is never associated with individual users. This service's primary purpose is to help us understand overall website performance and identify areas for improvement. We are not responsible for how Google Analytics handles user data. Please review Google Analytics' Privacy Policy and Terms of Service to understand how they handle user data. You can opt-out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on.

Use of Collected Information

We collect minimal personal information from our users to make the quote and contact process more efficient. We want to be transparent about how we use this information and assure you that your privacy is of utmost importance to us. The following are the purposes for which we utilize the collected information:

Communication

We may use your email address and phone number to communicate with you regarding your quotes, services, or changes to our policies. These communications are considered essential to maintain a satisfactory customer experience.

We may use your first and last name to address you in our communications.

Quotes

We may use your ZIP code to provide you with accurate pricing and availability for our services. This information is used solely for the purpose of improving the quote process and ensuring that you receive the best possible quote.

Marketing Updates

If you choose to subscribe to our marketing updates, newsletters, or promotional materials, we may use your email address to send you relevant information about our products, services, or special offers. You have the option to opt-in or opt-out of these communications at any time. We respect your preferences and will not send marketing materials without your explicit consent.

We do not share your email address or any other personal information with third parties for marketing purposes. We keep your data secure and within the boundaries of our own platform.

We do not share, sell, rent, or disclose any user-provided data, including email addresses, to any third-party entities, except for the use of Google Analytics as described in the "Third-Party Services" section.

Data Shared with Third-Party Services

The Website may use Google Analytics, a third-party service, to gather anonymous, aggregated data about website traffic, general usage patterns, and performance metrics. This data helps us understand overall website performance and identify areas for improvement. It's important to note that the data collected by Google Analytics is completely anonymous and is never associated with individual users or their personally identifiable information. This service's primary purpose is to help us understand overall website performance and identify areas for improvement. We are not responsible for how Google Analytics handles user data. Please review Google Analytics' Privacy Policy and Terms of Service to understand how they handle user data. You can opt-out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on.

Legal Requirements

We may disclose users' personal information if required to do so by law or in response to valid legal requests, such as a court order or a government agency's request.

In the event that Campbell Home Improvement enters into a partnership or undergoes a business transition, such as a merger, acquisition, or sale, your personal information may be transferred as part of the assets. We will notify you of any such changes to data sharing practices and obtain your consent if necessary, in accordance with applicable laws.

By accessing the Website, you implicitly agree to the practices described in this Privacy Policy and the Terms of Use.

By submitting a form on the Website and providing any Personally Identifiable Information, you acknowledge that you have read and understood this Privacy Policy. Your decision to submit a form constitutes your voluntary consent to the collection, use, and disclosure of your personal information in accordance with the purposes outlined in this policy.

Communication Preferences

At some point either during or after submitting a form on the Website, you may have the option to subscribe to our marketing materials, newsletters, and promotional communications. However, you are not obligated to do so, and the choice to opt-in or opt-out of these communications is entirely optional.

If you wish to modify your communication preferences or unsubscribe from receiving marketing materials, you can do so at any time by using the "Unsubscribe" link provided in our email communications, or contacting us using the information provided at the end of this policy.

You have the right to withdraw or modify your consent regarding the collection and use of your personal information at any time. If you decide to withdraw your consent, please be aware that our services may no longer be available to you, our communication with you relies on your consent.

To change your consent preferences or request the deletion of your personal information, please contact us using the information provided at the end of this policy.

The Website is not intended for use by individuals under the age of 18 ("minors"). We do not knowingly collect personal information from minors. If you are a parent or legal guardian and believe that your child has provided their information to us without your consent, please contact us immediately using the information provided at the end of this policy, and we will take appropriate steps to remove the information from our systems.

Cookies and Similar Technologies

We do not use any cookies or similar technologies. As a result, we do not collect or store any information about your browsing behavior or preferences through such means.

Data Security

We have implemented robust measures to protect your information from unauthorized access, disclosure, or misuse. Our data security practices include:

Amazon Web Services (AWS)

We use AWS provided by Odyssey Insights LLC ("Database Provider"), for our data storage with built-in security features. This restricts access based on predefined rules, ensuring that only authorized users can access and modify data.

Our Database Provider, regularly reviews and updates the access control rules to enhance data security and maintain the integrity of our users' personal information.

Secure Data Transmission

All data transmitted between your device and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols. This encryption ensures that your information remains confidential during transmission and cannot be intercepted by malicious actors.

Internal Access Controls

Access to your personal information is limited to authorized personnel who require it to perform their duties related to the Website, quote process, and customer support. Our team undergoes comprehensive training on data security, privacy, and handling practices to ensure the utmost protection of your information.

Regular Security Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. These audits are essential to maintain the highest level of data security and safeguard your personal information effectively.

While we implement stringent security measures, it is essential to remember that no method of data transmission or storage is entirely secure. Although we strive to protect your personal information, we cannot guarantee the absolute security of any information you transmit to us.

Data Breach Notification

In the unlikely event of a data breach that compromises your personal information and poses a risk to your rights and freedoms, we commit to promptly notifying you and the appropriate supervisory authorities as required by applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We adhere to the following data retention practices:

User Data Retention

For users who submit a form on the Website, we retain the Personally Identifiable Information provided, until you request its deletion. Your data remains stored in our systems to facilitate communication and support.

Data Deletion Upon Request

You have the right to request the deletion of your account and personal information from the Website at any time. Upon receiving such a request, we will promptly and permanently delete all data associated with your account from our databases and backups within ten (10) business days.

Exceptions

In certain cases, we may be required by law or legitimate business purposes to retain certain information even after your account deletion request has been fulfilled. However, any retained data will continue to be protected under the terms of this Privacy Policy.

While we take all reasonable measures to remove your data from our active databases, it may take some time for backups and archival copies to be updated or purged. However, such data will no longer be actively used or accessible.

User Rights

As a user of the Website, you have certain rights regarding your personal information, which are governed by the laws of the Commonwealth of Virginia, as well as applicable regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Right to Access

You have the right to request access to the personal information we hold about you. If you wish to obtain a copy of your data or inquire about the types of data we process, please contact us using the information provided at the end of this policy.

Right to Correct

If you believe that any of your personal information in our possession is inaccurate or incomplete, you have the right to request corrections. You may reach out to us to make the necessary adjustments, using the contact information provided at the end of this policy.

Right to Delete

You have the right to request the deletion of your personal information from the Website. Upon receiving such a request, we will promptly and permanently delete all data associated with your account, unless retention is required for legal or legitimate business purposes, as explained in the "Data Retention" section.

Right to Restrict Processing

In certain circumstances, you may request to restrict the processing of your personal data. If you exercise this right, we will store your data but not use or process it further until the restriction is lifted or an alternative resolution is reached.

How to Exercise Your Rights

To exercise any of your rights regarding your personal information, or if you have any questions or concerns about our data practices, please contact us using the information provided at the end of this policy. We will respond to your request as required by law and within a reasonable timeframe.

If you are a user covered by the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), you also have the rights outlined above. We respect your privacy rights and will handle your personal information in accordance with the applicable data protection laws.

While we strive to protect your rights and privacy, certain exemptions and limitations to these rights may apply under the law.

Children's Privacy

The Website is not intended for use by individuals under the age of 18 ("minors"). We do not knowingly collect personal information from minors. If you are under the age of 18, please do not provide any personal information on the Website.

If you are a parent or legal guardian and believe that your child has provided their information to us without your consent, please contact us immediately. We will take appropriate steps to remove the information from our systems.

We strongly encourage parents and legal guardians to monitor their children's online activities and help enforce this policy by ensuring that minors do not provide any personal information through the Website.

International Data Transfers

We are based in the United States of America, and our data storage and processing activities primarily take place within this region. We do not transfer users' personal data to any countries or regions outside of the United States of America.

By using the Website and providing your personal information, you understand and consent to the processing and storage of your data within the United States of America.

Changes to the Privacy Policy

As the Website evolves and grows, we may update or modify this Privacy Policy to reflect changes in our data practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

Notification of Policy Updates

You will not receive direct notifications about policy updates. However, we will indicate the "Last Updated" date at the top of this Privacy Policy to provide clarity on when the policy was last revised.

Your Continued Use

By continuing to use the Website after any updates to this Privacy Policy, you acknowledge and agree to the revised terms. If you disagree with the changes made to this policy or any part of it, you may choose to discontinue using the Website.

Contact Information

If you have any questions, concerns, or inquiries about our privacy practices or this Privacy Policy, please don't hesitate to reach out to us. You can contact our Privacy Team via email at campbellhomeimprovement@gmail.com.

We are dedicated to addressing your privacy-related concerns promptly and ensuring that your experience with the Website is safe, secure, and aligned with your privacy preferences.